What is your return policy?
We offer the return of Products ordered on Flip Collection within 5 days from the date of delivery of the order. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
What is the refund policy for the returned item?
We endeavor to process your refunds within 15 business days from the date the returned product clears the Q.C at the Warehouse. However, the refund is subject to the transaction and processing time were taken by the bank after the NEFT is initiated by us. In case of any refund discrepancies, Flip Collection may at its sole discretion, request you to share with us a screenshot of your bank statement.
We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities and thus the Q.C may take time. In such scenario, we may process the refund amounts intermittently but, in case the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.
Flip Collection may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles Flip Collection to a claim against you.
When will my return get picked up?
We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request.